Now we have acquired practically nothing however the operate all-around. We had been instructed that this issue could well be corrected without delay but are now becoming advised that this might acquire nearly 2 ekes to become accomplished. I happen to be without having a kitchen for each week now and have compensated a ton of money to eat out due to the fact my kitchen area continues to be a catastrophe and not performed. So with all of that staying explained… if this this problem is not really corrected and my kitchen just isn't fastened by Monday April 16 at 5pm, we are going to be consulting a lawyer, visiting the Greater Small business Bureau and We'll go to our local information stations to have this problem described publicly. I have a great deal of images and doXXXXentation that should serve me perfectly. Help you save your normal reply of “you're going to be addressing this probem shortlyâ€. Enough time is now. My husband and myself are actually in customer service for forty several years and I am able to Actually declare that we wouldn't have already been capable to retain a job, or the companies stay in organization, experienced we so blatantly discarded and handled men and women as we are dealt with. Had I read through these reviews beforehand I Wouldn't have gone with your organization. So I guess we’ll see…
m. – 12:00am if this isn’t okay he can come back on nine/five/2018. I’m upset While using the Salesperson Danny Gomez mainly because he lied about when staff would start and end the job. I sense this organization breached the contract by not with the ability to entire perform once they stated they'd. When l contacted the Salesperson Danny Gomez he was unwilling to present me administrators names and contact number so l could come up with a grievance. I've made an effort to simply call customer care and was explained to the company would Get in touch with me in 24 hrs getting I haven't listened to anything l attempted to succeed in out to the Salesperson but l notice he lied and can say everything to acquire a sale which can be unhappy. If l don’t have a response from the manager to test to receive this fixed l can get an attorney to dispute this deal for do the job which was accomplished!
– I named customer care and another person was sent to evaluate. He arrived, and assumes there was a material defect inside the trim. He also observed that the set up career was not carried out extremely perfectly as you will discover pencil marks and insufficient angle cuts in several areas of the trim.
I might put in them myself. The following day the installers showed up to put in the lamenet ground, I confirmed them what was for being performed almost nothing was said at that time, 45 minutes to a half an hour or so afterwards I obtain a phone the man on the cell phone tells me that it was planning to Price me five hundred dollars extra because of an issue with asbestos.. He reported I'd two choices, a single was to have the floor flooted or have somebody come out and check it for asbestos I chose the 1st a person for the reason that that is a rental And that i required to get it finished as soon as possible.
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Remember to Make contact with Chrissy at 206-898-XXXXX or at the above mentioned electronic mail tackle of cjjaxs at gmail.com to finalize your decision as I is going to be away from city until eventually Monday of subsequent week as I have to journey to Mississippi to bury my brother (Should the hurricanes enables us to do that.)
This isn't how we wish installations to go, and we’re worried about your experience. You should write to us at customersupport at empire-today.com with both your account and speak to information and facts, and point out Headquarters in the subject line so we could explore this further more.
Be sure to email us at customersupport@ empire-today.com with the two your fears and account facts. Make sure to mention Headquarters in the subject line.
There's a bit of carpet on Each and every phase which was alleged to be taken out and protected. We mentioned this to the personnel, they agreed, but still left with no wholly. I have posted on Twitter and on Facebook. My future step is to your BBC of Atlanta and to WELLS FARGO say I is not going to pay the whole sum until The work is comprehensive.
June 14, 2018 at five:01 pm My expertise with Empire is superior and terrible. The carpet installers had been good and arrived out in a short length of time. Even so, the blinds have taken three weeks Because the ultimate measurement And that i haven’t read from anyone on when they'd be mounted. I have known as the customer support multiple times and so they couldn’t clarify why I’m dealing with these difficulties.
June twenty, 2018 at 4:34 pm More than a year back, I financed new carpet with “Empire Today†for my household. Every thing was great till 12 months soon after financing this carpet I found that my carpet was looking pretty previous and had many wrinkles in various areas of my home. After i financed this carpet I had been instructed from the sales individual that my carpet are going to be protected by a lifetime warranty if nearly anything had been to occur. I referred to as “Empire today†and I spoke to someone who then here informed me that my carpet warranty expired and if my carpet really should be re-stretch I will require to purchase that. I asked for to talk for the supervisor who explained that she's going to charge me $199.00 to extend my carpet, so I advised her okay. Following that, a Contractor from “Empire today†arrived to my home to extend the carpet, he appears at my carpet and states to me “sorry we're unable to stretch this carpet mainly because it was done improperly from the beginning and we will need to re-do your entire carpet in your house to fix the challenge. So the next organization day I connect with Empire today and requested to talk to some manager who told me that so that you can correct the issue I will need to pay for $seven hundred.
The guide dude oh People marks had been there. I stated no they weren’t as you could tour my household and find out all walls have been freshly painted – he apologized and sent his worker out to his van to acquire some thing to clean my partitions wiith. Properly my partitions went from the cream to pink coloring as the chemical stripped the paint. He then apologized once more and stated I’m sorry are you currently happy with the carpet task? I toldhim carpet is okay but detrimental my partitions will not be ok. My husband signed our deal and billing papers U/P underneath protest. These laborers are outdoors people who are usually not Qualified and may be screened prior to moving into shoppers properties. I used to be extremely sad using your customer support as they were not Qualified. Once i termed in to complain shortly after the laborers still left I spoke with someone and he told me he was passing my pictures into the supervisor. Today he returns my follow up call and tells me he is the supervisor Despite the fact that his organization card reads direct professionals and states empire will not be duty for that harm to the walls for each contract. I'm planning to pursue this as I was truthful by calling and allowing you know the way unhappy we were being. I also lobbied a connect with on your company headquarters and possess not listened to a phrase from them. I are actually in contact with my bank card enterprise as I am disputing prices until eventually a resolution is arrived at – this certainly is not really a professional method to do enterprise and I gained’t advise anyone to empire.
November 6, 2017 at 11:fifty eight am We acquired a carpet for our lessen degree, a 12 months later we started noticing carpet rolls so i called Empire Today to find out when they could have their installers come back to tighten up the House. The customer service agent gave me a confirmation quantity and explained to me that Steve Fulbright would simply call me back website to build an appointment with me to come out to see the carpet.
?? .Now I am informed all over again I'll hear from them in 24 hours, as I are already told before, so I'm emotion I'm just being lied to and you've got no intention of fixing this issue, ,if so just inform ,me that you'll not correct this. ,I am incredibly displeased.